Hilton Chicago/Magnificent Mile Suites

Felicitaciones a empleado Carmen Hernandez quien verdaderamente se preocupa por resolver problemas con los clientes.

Actitud de los empleados.

bueno ubicación, muy amplio espacio. La ubicación del microondas un poco incómoda, pero en general todo muy bien. Quedamos muy satisfechos.

LA UBICACION Y GRANDES LAS HABITACIONES

EL ESTACIONAMIENTO MUY CARO

Las alfombras un poco manchadas me gustaría que hubiera jacuzzi

En general, todo estuvo muy bien

La única queja que tendría es que, aunque estuvimos cinco noches, solo nos renovaron los jabones y el shampoo dos veces.

The room was wonderful & spacious & a great price for a prime location. My husband & I asked the concierge for ideas of places to go to for dinner & out on the town afterwards & we took her recommendations & had an excellent meal/time. She even gave us gift certificates to use towards our night out. That was a wonderful plus. We'll definitely stay there again & it would be perfect to also bring our kids seeing as the rooms are spacious & since there's a pool.

I wanted a nice hotel in downtown Chicago that offers suites at a reasonable price. The Hilton met all my needs, and was a wonderful place to stay. The rooms were great---clean and spacious---and the staff were friendly and helpful.

Fantastic pool with view of the city. Great location across from the John Hancock building. Go there for the lunch buffet!

Location was amazing. Pool was good, could be deeper...

Everything was good

Very good location. Good staff.

The two double beds were the worst beds we have encountered in years. They totally lacked adequate support. The downgraded our sense of the whole experience. We returned to Chicago just after our stay at this property and stayed at a competitor's property nearby. Also the rates for parking, both self parking and valet parking were the highest of any rates we saw posted in the area. Very expensive.

The parking service took almost 50min. To bring us our car. At $55.00 a day I thought it would be better.

Close proximity to Navy Pier where we were celebrating the New Year.

1. I made two reservations, initially we were only going to stay overnight but then decided to stay two nights. When we checked in they couldn't find the second reservation for the second night. The Receptionist arranged for us to stay the second night. She then stated she found the second reservation I made and allegedly cancelled one of them. I was charged for late cancellation. Needless to say I was upset and argued my point when I received my bill. 2. We let the Concierge know we were going to Navy Pier for a ride on "The Spirit". You think someone would have warned us there was no Taxi service at Navy Pier. Needless to say we froze half to death. I am used to the Concierge being more helpful and anticipating my needs. He could have offered to give us this information and help us to arrange a ride back to the hotel.

It was a nice room way better than expected, and the staff was informative. There was also an extremely loud room, seemed to be full of frat boys, but staff quickly got on this. Shut them up quick lol.

The staff didn't seem like they wanted to interact with customers. They gave quick answers, and then walked away. Also facilities were crowded with lots of kids and the area was smaller than expected.

Welcoming staff at the door were incredibly friendly upon every entry and exit. Quick to assist for obtaining taxi's, and genuinely personable. Much better than desk staff.

We were told our back up credit card would not be used for valet or room purchases. However, they charged the secondary card for the valet separately. Not very nice. It should have been added to the room charge as we were told it would be.

I was pleased with almost everything about the Hilton. We had a great time.

The prices at the restaurant wax extremely high. For breakfast we both ordered 2 eggs, hashbrown, toast bacon, and coffee. Our bill was almost 60 dollars.